Elevate customer service standards as the Team Lead at AMMEGA Canada in Mississauga. This bilingual position is geared towards improving customer interactions and optimizing service processes while managing a diverse team.

As the Customer Service Manager, you will guide a team of Customer Service Representatives across Canada, establishing policies and procedures that meet business objectives. Your leadership will be crucial in crafting training materials, assessing performance, and identifying operational enhancements. Initially, this role requires full attendance in the office before a shift to a hybrid work model.

Key Responsibilities:
• Direct daily customer service operations to meet standards
• Develop and implement effective training and onboarding programs




• Monitor and report on service quality metrics
• Administer staff performance evaluations and workload management
• Work collaboratively with departments to streamline service processes

Requirements:
• Bachelor’s degree is preferred
• 8+ years of customer service experience
• 5+ years in a management role
• Familiarity with CRM tools like Salesforce
• Bilingual abilities in French are valued

Lead AMMEGA Canada's commitment to customer satisfaction and operational excellence.
#J-18808-Ljbffr

📌 AMMEGA Customer Service Team Lead (Ontario)
🏢 Socket.dev
📍 Ontario