Explore a seasonal full-time role as an Online Billing and Customer Support Agent with Indigo. Your expertise will enhance the customer experience through effective inquiry resolution.

This position is essential to delivering high-quality support to customers, promoting timely assistance via call, chat, and email. You will manage billing issues, recover failed settlements, and provide timely updates on orders. Successful candidates will demonstrate exceptional communication skills and a detail-oriented approach.

Key Responsibilities:
• Handle customer inquiries with focus and care
• Resolve chargebacks and billing-related questions
• Work on order-related concerns, escalating when needed
• Offer support through multiple platforms to customers and teams
• Investigate late orders and communicate findings timely

Requirements:
• Completion of Secondary School Diploma
• At least 2 years of experience in customer service
• Proficient communication skills and detail orientation
• Robust management of multiple priorities
• Call center experience considered an asset

Utilize your customer service talents to support Indigo customers as they discover their next great read.
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📌 Indigo Online Billing & Customer Support Agent (Ontario)
🏢 Indigo Books & Music
📍 Ontario