Excel as an Operations Leader with IntouchCX, focusing on managing key performance areas and driving team growth. This crucial role blends strategy with hands-on operational management.

IntouchCX seeks an Operations Manager capable of guiding operational activities while reinforcing strategic efficiency. Candidates should possess over 5 years of contact center expertise, particularly in leading teams and analyzing operational performance. Your ability to engage employees and manage escalated issues will be critical for this position.

Key Responsibilities:
• Ensure effective training and development of team members
• Oversee daily operations and staffing requirements
• Utilize analytics to identify production trends




• Foster team motivation through coaching initiatives
• Collaborate with internal departments for issue resolution

Requirements:
• Minimum 5 years in the contact center sector
• 3 years in an Operations Management setting
• Strong communication and leadership qualities
• Proficient in spreadsheets and reporting tools
• Ability to work independently in a dynamic workplace

Shape operational success and employee engagement as an Operations Leader at IntouchCX.
#J-18808-Ljbffr

📌 IntouchCX Operations Leadership Role (Manitoba)
🏢 Intouchcx
📍 Manitoba