Communicate and coordinate designs and documentation with external vendors and internal technology-focused teams, including senior management.
Lead the onboarding, deployment, and integration of Secure IoT firewalls into business-as-usual systems and processes.
Lead operational support for multiple network security solutions including GCP cloud-native firewalls and Fortinet/Palo Alto solutions.
Provide L3 operational support including incident management, troubleshooting advanced issues, and collaborating with internal and external technology teams/vendors.
Implement monitoring solutions to ensure healthy and resilient infrastructure.
Participate in off-hour operational on-call support when required.
Create and supplement operational runbooks and documentation.
Assist in knowledge transfer and training for global teams through recordings and documentation.
Required Technical Skills
Strong experience with network security solutions such as:
Firewalls
VPNs
NAT
Packet filtering
Stateful packet inspection
Experience working in cloud environments.
Scripting knowledge using:
Shell scripting
Python
Ansible
GitHub
Data pipelines
Third-party vendor API integrations
Solid networking fundamentals:
Routing
Switching
VLANs
Experience with host security including iptables and host-based firewalls.
Familiarity with change management and incident response techniques.
Soft Skills
Strong interest and understanding of IT Security and Information Security concepts.
Excellent verbal and written communication skills.
Strong interpersonal and documentation skills.
Ability to present to internal stakeholders and interact with management, customers, and peers.
Independent problem-solving and self-driven attitude.
Ability to work in a fast-paced engineering and support environment.
Strong multitasking and incident-handling capability.
Desired Skills
Experience with firewall platforms:
Fortinet
Palo Alto
Juniper
Understanding of routing protocols including:
Static Routing
BGP
Strong understanding of:
OSI Model
TCP/IP Stack
Network Design
Customer support and business-user interaction experience.
Experience Required
8–10 years of Network Security Administration experience.
Financial Services industry experience preferred.
Bachelor’s Degree in Computer Science, IT, or equivalent required.