Make a difference so that every customer has an exceptional experience!

Recognized as a leader in sustainable development and tourism in Canada, Destination Owl’s Head is an organization where people, the environment, and the community are at the heart of every decision.
Working with us means thriving in an environment that values commitment, employee well-being, and sustainable development.
Together, we are building a destination we are proud of – today and for future generations.

YOUR ROLE IS SIGNIFICANT
As a Customer Experience Team Lead, you’ll ensure that every customer has a pleasant experience by providing high-quality service. You’ll be at the heart of the action, summer and winter alike, and will adjust priorities as needed. With your positive attitude and passion for service, you’ll turn every interaction into a memorable moment.

PRINCIPAL RESPONSIBILITIES
Ensure an exceptional customer experience by responding to requests, advising customers, and maximizing sales opportunities;
Handle group requests from quote to billing;
Coordinate the logistics of stays with the various departments (accommodations, dining, skiing, golf, rentals, etc.);




Ensure the satisfaction of groups and guests throughout their experience;
Contribute to the improvement of work tools and procedures, and ensure their implementation;
Support the use and proper functioning of systems;
Provide supervision, manage schedules, and mobilize teams in the absence of managers.

Equity, diversity and inclusion
At Owl’s Head, we believe that the diversity of our community is what makes our workplace truly unique. We foster an inclusive environment where everyone can thrive and fully contribute to our collective success. We openly welcome all applications, regardless of age, gender, ethnicity, identity, or personal situation.

Demonstrate a strong commitment to customer service
Demonstrate initiative and good judgment
Effective Priority Management
Ability to communicate and convey information effectively
Expertise in Sales and Management Systems
Knowledge of the tourism or hospitality industry

Conditions and perks
Social events
Paid day off on your birthday
Low-cost employee meals
Group insurance program
Employee and Family Assistance Program
Voluntary RRSP Program with Employer Matching

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📌 Customer Experience Team Lead (Quebec City)
🏢 Head
📍 Quebec City