Become a key player at Plooto as a Staff Customer Experience Strategist, focusing on optimizing user journeys. Engage with data to enhance customer interactions and payment satisfaction.

This role is integral to Plooto’s mission, reporting to the VP, Risk & Operations. You will utilize deep customer understanding and data analysis to drive insights that inform strategic changes in our payment processes. Collaborating with cross-functional teams, you will address operational challenges and enhance the customer experience.

Key Responsibilities:
• Analyze customer feedback and behavior data
• Identify root causes of contact and product churn
• Craft actionable improvements for payment workflows
• Shape priorities for customer-focused enhancements
• Collaborate with teams to implement effective solutions

Requirements:
• Experience in customer experience strategy or fintech
• Robust analytical skills with tools like SQL and Salesforce
• Proven ability to improve customer satisfaction metrics
• Expertise in identifying and solving operational issues
• Excellent cross-functional communication skills

Improve customer journeys and create meaningful impacts at Plooto.
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📌 Plooto Customer Experience Insights Lead (Manitoba)
🏢 Plooto
📍 Manitoba