Step into the role of Customer Service Consultant at King Living, specializing in warranty and post-sale support. Champion customer inquiries and facilitate resolution through effective communication.

In this engaging role at King Living, you'll manage warranty-related customer inquiries with independence and expertise. You will utilize Salesforce Customer 360 to document cases, troubleshoot issues, and coordinate service requests seamlessly. Your proactive approach to customer advocacy will enhance the overall experience while working in a collaborative setting.

Key Responsibilities:
• Own and resolve warranty inquiries with speed and accuracy
• Document and manage customer interactions in CRM
• Employ AI-driven tools to streamline the process




• Set clear expectations and communicate timelines effectively
• Identify and escalate complex issues appropriately

Requirements:
• Background in customer service, especially in retail/furniture
• Strong verbal communication and conflict resolution skills
• Familiarity with Salesforce or similar systems
• Understanding of product warranties and fault assessment
• Curiosity toward digital tools and AI systems

Serve our customers with excellence and efficiency at King Living, enhancing their experience at every touchpoint.
#J-18808-Ljbffr

📌 Customer Service Consultant at King Living (British Columbia)
🏢 King Living
📍 British Columbia