About The Role

GoodMorning.com is looking for a customer-obsessed associate, who will be accountable for making sales goals and driving the customer experience in our retail locations. You must deliver world-class customer service from the time the customer walks through our doors. You must embrace and understand the Omnichannel experience that is available to our customers.

About Us

GoodMorning.com is a Canadian pioneer in the creation and growth of award-winning direct-to-consumer brands. Over the last decade, we have delivered hundreds of thousands of beloved products to customers across North America. And we've created an exciting, ownership-driven culture perfectly suited to intelligent, results-driven individuals. If you're hungry to disrupt stale consumer industries - with creative new brands and products of exceptional value that customers love - then GoodMorning.com is the place for you.

Benefits And Perks

- Competitive compensation, vacation, profit share, and equity package
- 100% employer-paid extended benefits - health and dental
- Employee Assistance Program
- 125% RRSP matching (10% of salary, up to a maximum of $10k/yr)
- Employee product discounts
- Transportation Reimbursement

In this role, you will

- Be the frontline for our customers. Providing our customers with a solution to meet their sleeping needs
- Offer value-added solutions, promote customer loyalty and provide exceptional customer service




- Acquire and maintain an industry-leading level of knowledge on our products and services
- Maintain awareness of competitor products and key comparative details
- Understand our systems and update customer records and internal documents daily
- Resolve product or service problems by: clarifying customers' concerns; determining root causes; selecting and explaining the best solution to solve the problem; following-up to ensure resolution, knows when to ask for help. Obsesses over our customers experience and delivers the best in class service
- Identify issues that need to be escalated to higher levels of support
- Meet or exceed target KPIs as laid out for individuals and team
- Other duties as reasonably assigned

Our ideal candidate

- A passion for providing exceptional customer service
- 3 Year of sales experience; a proven ability to listen to a customer(s) needs wants and desires, then provide a solution to meet their needs (closes the sales)
- Understands what it means to sell the whole project
- Able to correspond in multiple tones to cater for different audiences in various situations
- Able to work both independently and as part of a team
- Strong multitasking skills, highly organized, follow-up skills
- Professional and positive attitude
- Basic Computer skills
- Hours of operation: Monday to Friday 9:00am - 8:00pm, Saturday 9:00am - 8pm and Sunday 10:00am - 6:00pm local time (may vary by location)
- Hourly position: 40 hours a week, including weekends and holidays

📌 Retail Sales Associate (Edmonton)
🏢 GoodMorning
📍 Edmonton