Embark on a fulfilling career as a Bilingual Customer Support Specialist at Sage, a hybrid position focused on providing exceptional technical assistance. Utilize your expertise in both French and English to maximize customer satisfaction and streamline service resolutions. In this role, you will identify and resolve technical issues related to Sage’s products while building trust and rapport with customers.

You will be responsible for analyzing software problems, facilitating first-call resolutions, and promoting additional features to enhance user experience. Staying current with Sage’s offerings will enable you to provide knowledgeable support. Key Responsibilities:

- Identify issues with Sage’s software through effective probing
- Drive resolutions using thorough troubleshooting techniques




- Document customer interactions to improve service quality
- Assist customers in using Sage’s features effectively
- Work collaboratively with team members to ensure excellence Requirements:
- Fluent in French and English, both written and spoken
- Problem-solving proficiency in technical environments
- Understanding of customer support best practices
- Experience working in a customer service role
- Capacity to adapt to diverse situations Utilize your bilingual skills to enhance customer interactions and resolve technical inquiries at Sage.

📌 Sage Bilingual Customer Support Specialist (Vancouver)
🏢 Sage
📍 Vancouver