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Company: CAA SCO Systems & Services Inc.
Position Type: Existing position
About Us At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers.CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.
Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
We are seeking a highly skilled Systems Analyst to support and enhance our production insurance systems across Property & Casualty (P&C;) and Travel Medical Insurance lines of business. This role is responsible for analyzing and resolving production incidents, deploying releases and configuration changes, and ensuring the stability,



performance and reliability of applications running across Windows, Linux and AWS environments.
What You Will Do
Provide day-to-day support for production insurance systems (P&C; and Travel Medical)
Analyze, troubleshoot and resolve production incidents within SLA timelines
Perform root cause analysis and implement corrective and preventative actions
Collaborate with business, BA, development, DevOps and vendor teams to ensure timely resolution of issues
Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments
Validate deployments, perform smoke testing and coordinate with stakeholders
Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS
Manage and troubleshoot components such as IIS, Tomcat and cloud-native services
Review logs, monitor system health and proactively identify performance issues
Write and maintain high-quality support documentation, runbooks and deployment guides
Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, CloudWatch, CloudTrail) for performance analysis and alerting
Support implementation and tuning of monitoring dashboards and automated alerts
Work closely with internal IT teams, business stakeholders and external vendors
Communicate technical findings clearly to both technical and non-technical audiences
Participate in on-call rotation and provide after-hours support as required
Please note, salary range is not inclusive of total compensation.



The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are
5+ years of experience supporting production applications
Experience supporting insurance systems (P&C; and/or Travel Medical)
Strong troubleshooting skills across Windows, Linux and AWS environments
Hands-on experience with Windows Server IIS (SQL experience required), Linux (RHEL preferred), application servers (Tomcat or similar)
Experience deploying applications, web service and configuration changes
Ability to read and interpret logs, XML, JSON and integration payloads
Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps, TeamCity or similar)
AWS Certified SysOps Administrator - Associate preferred
Cloud platform experience required
Strong communication, analytical and customer service skills
Ability to work independently and collaboratively in a fast-paced setting
Knowledge of insurance business processes (P&C; and/or Travel Medical) preferred
ITIL certification preferred
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Systems Analyst (Ontario)
🏢 Echelon 56
📍 Ontario