Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

Job Overview
Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. This is for an existing opening.

Duties

Receive 40-60 inbound calls per shift

Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one team

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Educate and assist clients with using our clients digital capabilities

MUST HAVES

Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.

6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).

Personal flexibility to work shift work, including weekends.

Ability to work on a hybrid schedule (1 day in office per week).

Proven ability in building rapport and maintain client relationships,



preferably in the financial or service industry while working independently and as part of a team.

Soft Skills

Ability to work independently, proven time management, organizational and problem-solving skills.

Exceptional client service capability and confidence in engaging clients across multiple channels ( phone, video, etc.) using a friendly, positive and skilled tone

Digital literacy across a broad range of devices (, smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.

An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.

Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

Job Type & Location
This is a Contract position based out of Mississauga, ON.

Pay and Benefits
The pay range for this position is $ - $

Workplace Type
This is a hybrid position in Mississauga,ON.

About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.



We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

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