Job title: Logistics Coordinator - Inbound (Internal Only)

Department: Logistics

Terms of employment: Contract, Full-Time, Salary

Reports to: Tsering Paldon, Logistics Lead

Rate: $54,720.00/annually

Location: Hybrid (minimum of 2 days/week onsite) 70 The East Mall, Etobicoke, ON

Apply by: 12:00 PM EST on Friday, September 18, 2026

Job Posting: Logistics Coordinator - Inbound

Availability: Full-time with the ability to work mornings, afternoons, overnights, holidays, and occasional weekends

Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for its unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.

Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations' logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.

The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.

As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (responsibilities)

Manage the transportation portfolio by ensuring financial and operational performance is in line with company objectives

Coordinate transportation activities between operations and the vendor

Confirm transportation services are executed according to contract standards

Monitor service provider performance and level set expectations to meet customer requirements

Partner with junior coordinators to improve service and operations,



and resolve transportation issues related issues

Identify and recommend transportation improvements to customers and stakeholders by proactively analyzing transportation performance results against benchmarks

Cultivate strategic partnerships with transportation service providers

Participate in contract negotiations and the new carrier selection process to improve service performance

Execute and implement assigned projects and initiatives

Represent the ethics and culture of the Lush brand

Administrative & Other Functions

Process and audit transportation invoices to confirm accurate billing

Establish transportation SOPs to ensure shipments are compliant with transportation regulations

Provide meaningful commentary to customers and stakeholders relating to transportation results

Maintain and update the inbound transportation file daily

Book delivery appointments

Ensure the invoices are correct and sent in a timely manner

Forecast service and capacity requirements to ensure transportation providers can execute freight volumes

Attend carrier meetings, seminars, and other transportation- or cost-related meetings when required, and provide relevant shipment information and operational feedback

Inform internal stakeholders of the world news related to all modes of shipping

Cover for Junior Logistics Coordinator during vacation

Key Results

Work collaboratively with other areas of the business

Proactively identifies solutions to potential problems to guarantee that service level agreements are achieved

Responsible for hitting key performance indicators (KPI), including on-time delivery scores and freight spend

Obtain spot quotes for special shipments when required

Who you are (qualifications)

LUSH distribution experience required

Has held their current role successfully for one year

At least one year of direct experience working in the supply chain

At least one year of direct experience in freight/transportation

Strong understanding of transportation metrics and how they can support supply chain objectives





Demonstrated ability to be proactive and resourceful when dealing with issues and challenges

Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization

Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic workplace

Proactive in research and self-development to provide best-in-class knowledge with industry standards and trends

Excellent analytical, critical thinking, and troubleshooting skills

Excellent oral and written communication skills

Self-directed and driven to achieve desired results

Service-oriented with keen attention to detail and diligent in follow-up

Proficient with MS Office Suite

Preferred

College diploma or University degree in Business, Logistics, and/or Supply Chain

Knowledgeable in transportation laws and regulations

Experience with all modes of transportation

Proficient in project management, vendor evaluations, and process improvement

Experience with ERP/TMS/WMS

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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📌 Logistics Coordinator - Inbound - Contract (Ontario)
🏢 Internal Job Board
📍 Ontario