Transform technology solutions at The Salvation Army as a Senior Business Systems Analyst. Lead projects focused on Salesforce, ServiceNow, and DXP/DAM to better serve community needs. This 12-month temporary contract role requires collaborating with business and technology stakeholders to define functional requirements and guide the implementation of digital solutions.

You will manage stakeholder expectations, lead requirements gathering, and ensure quality throughout the project lifecycle. Join a team dedicated to delivering meaningful outcomes in the non-profit sector. Key Responsibilities:

- Conduct comprehensive requirements gathering sessions
- Develop functional specifications for key platforms
- Facilitate design sessions with stakeholders




- Support project lifecycles and quality control measures
- Lead user acceptance and system testing Requirements:
- 7–10+ years in Business Systems Analysis
- Experience with Salesforce, ServiceNow, or similar
- Solid analytical and solution design skills
- Understanding of SaaS and cloud solutions
- Excellent communication and facilitation abilities Contribute your expertise and passion for service to The Salvation Army's initiatives as you enhance user experience and operational efficiency.

📌 Senior Business Systems Analyst Role (Toronto)
🏢 The Salvation Army International
📍 Toronto