Lead customer migration initiatives at Mastercard as a Senior Specialist in Customer Engagement, ensuring successful platform transitions. Focus on enhancing user experiences through targeted strategies. You will play a pivotal role in the Disputes Solutions team, acting as the liaison between Mastercard and its customers throughout the migration.

Your expertise will help manage multiple projects, develop implementation guides, and foster engagement through training sessions and workshops. Your analytical skills will aid in translating customer feedback into actionable platform improvements. Key Responsibilities:

- Partner with customers to assess migration readiness
- Lead discussions to identify implementation opportunities




- Create comprehensive project timelines and success metrics
- Develop customer training materials and FAQs
- Engage in migration tracking and stakeholder communication Requirements:
- Solid experience in program management
- Background in payments processing and technology implementations
- Ability to devise customer-focused strategies
- Skilled in effective communication with diverse stakeholders
- Analytical mindset for synthesizing customer insights Drive engagement and customer success at Mastercard through your strategic leadership and project management skills.

📌 Senior Customer Engagement Specialist for Disputes (Toronto)
🏢 Mastercard
📍 Toronto