Champion commercial outcomes at Intuit as a Senior Growth and Retention Delivery Lead in Toronto. Focus on improving customer success programs across Canada’s QuickBooks platform using BPO partners. In this pivotal senior role, you will drive the execution of Customer Success Growth and Retention strategies tailored for the Canadian market.

This involves translating global directives into localized delivery plans, overseeing performance indicators, and managing operational relationships with outsourced partners to achieve retention and sales objectives. Key Responsibilities:

- Lead all operational facets of Canada’s G&R; programs
- Create detailed execution plans derived from global strategies




- Analyze performance metrics and drive corrective actions
- Coordinate training and monitoring for partner agents
- Design and implement incentive programs and performance audits Requirements:
- Over 5 years of experience in customer success or SaaS
- Proven track record with retention and commercial metrics
- Expertise in managing outsourced delivery performance
- Ability to influence peers across various markets
- Robust verbal and written communication skills Advance the standards of G&R; delivery while driving impactful results at Intuit.

📌 Senior Delivery Lead for Growth and Retention (Toronto)
🏢 Intuit
📍 Toronto