Join RBC as a Senior ServiceNow Discovery & Service Mapping Engineer, where you'll enhance IT service delivery through asset automation and dependency mapping. In this pivotal role, you will lead the design, configuration, and deployment of ServiceNow's Discovery and Service Mapping solutions. Your ability to troubleshoot issues and resolve data inconsistencies will improve CMDB integrity.

You'll work closely with various teams to convert complex infrastructure data into insights, promoting proactive incident management. Key Responsibilities:

- Design and deploy ServiceNow MID Server solutions
- Resolve discovery and mapping issues efficiently
- Collaborate with stakeholders to enhance service alignment
- Create documentation and training materials
- Mentor junior team members in best practices Requirements:
- Strong background in Systems Engineering or ServiceNow CMDB
- Experience with ServiceNow Discovery solutions
- ServiceNow Certified Implementation Specialist (CIS) - Discovery preferred
- Certification as a Systems Administrator (CSA) is a plus
- Detail-oriented with robust analytical abilities Bring your ServiceNow expertise to RBC and influence IT service management significantly.

📌 Senior Discovery & Service Mapping Engineer - RBC (Toronto)
🏢 RBC
📍 Toronto