The Customer Service Representative (CSR) helps advance our Bank’s market position and financial growth, and establish Shinhan’s presence in the community. The CSR is a strong relationship builder who is able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank’s presence in the industry.

Key Responsibilities & Accountabilities

Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations

Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers

Resolve customer problems and concerns promptly, escalating issues as required

Provide excellent service to customers to meet their day-to-day banking needs

Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently

Ensure the necessary due diligence is taken to support the accuracy of all customer transactions

Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk

Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit





Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals

Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations

Identify and refer customers to team members and internal bank partners as appropriate

Handle clearing services and remittance (inward, outward and internet banking)

Managing branch supplies and expense budget

Additional duties as deemed necessary

Job Requirements

Education Requirements : Secondary School Diploma is required; Bachelor’s Degree is preferred.

Work Experience Requirements :
Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations

Solid interpersonal skills, ability to build quality, long-term relationships with clients

Advanced word processing and computer skills (Word, Excel, Power Point etc.)

Strong attention to detail

Demonstrated skills to effectively organize and prioritize high volume of work

Strong teamwork orientation

Legally eligible to work in Canada

Knowledge & Skills

Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality
Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
MS Office, ERP (Aither)

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📌 Customer Service Representative (British Columbia)
🏢 Shinhan Bank Canada
📍 British Columbia