We are looking for a highly organized and proactive individual to support our sales team in a presales capacity, with a focus on Service Level Agreements (SLAs). This role involves coordinating and leading meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA-related offerings. This is an ideal opportunity for someone who excels at multitasking, cross-functional collaboration, and thrives in a dynamic, customer-centric environment.

Responsibilities
Ensure thorough and detailed understanding of assigned customers' SLAs
Review and approve RMA requests (repair/replacement/rental/loan) in accordance with the SLA
Attend customer service review calls & take notes, follow up on action items
Work with the evTOC CSM to review and **escalate** customer tickets with management, engineering, and production as needed
Communicate with Failure Analysis and evTOC Service teams as well as customers regarding questions, service reviews or issues
Collaborate with the SLA Sales Administration team on SLA renewals (escalating to address customer issues, changes, suggestions, etc.)
Maintain status/records for SLA Spares with SLA Returns Administration & evTOC
Follow up on outstanding RMAs of all types
Occasional weekend on-call coverage
Additional tasks as required

Qualifications:
College Education in related field (Business, Administration) or related experience
Superior organizational skills, and problem-solving abilities
Excellent verbal and written communication skills, time management skills and interpersonal skills
Knowledge of Microsoft Excel, Word, and Outlook

What we Offer:




Employer funded benefits program
Competitive total compensation package
Work-Life Balance
Employee assistance plan
Employee Discount Platform
Career Progression
Casual Work Environment
Social Events and Sports Teams
Onsite Counsellor

Date Posted: September 2026

Location: Burlington, Ontario (in-office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD

About Evertz Microsystems (TSX: ET)
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies - a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and recent media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities - please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Thank you for considering a career with Evertz!

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📌 SLA Customer Coordinator (Ontario)
🏢 Evertz Microsystems
📍 Ontario