Become a Lead Customer Experience Strategist at VML Canada, crafting transformative strategies that marry brand objectives with human-centric solutions. Embrace a hybrid work model focused on collaboration and creativity.

This leadership position calls for a systems thinker who excels in cross-disciplinary integration to elevate VML’s customer experience initiatives. As a major influencer within the agency, you will work directly with top clients, translating insights into strategies that drive measurable impact. Your leadership will mentor emerging talent within the CX domain.

Key Responsibilities:
• Drive the development of cutting-edge CX strategies
• Collaborate with cross-functional agency leaders
• Identify business growth opportunities and lead pitches




• Establish KPIs for CX initiatives to ensure optimization
• Foster a culture of thought leadership within the agency

Requirements:
• 7+ years in strategic roles focusing on CX, Digital Strategy
• Innovation in integrating emerging technologies
• Experience in senior client management and pitches
• Strong vision for brand experience evolution
• Confidence in navigating complex challenges creatively

Join VML Canada and redefine customer experience strategies in a collaborative environment.
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📌 Lead Customer Experience Strategist (Ontario)
🏢 Socket.dev
📍 Ontario