Step into a leadership role with Concentrix as an Associate Site Director in Chatham, Ontario. This integral position focuses on enhancing customer experiences through effective site management.

In your capacity as Associate Site Director, you will oversee the day-to-day operations of a thriving customer care site with over 250 staff members. Your responsibilities will encompass managing performance metrics, client interactions, and fostering a positive company culture. This role requires someone capable of building strong relationships and driving operational improvements in a fast-paced workplace.

Key Responsibilities:
• Supervise customer care operations and team leadership
• Develop and implement performance strategies




• Ensure adherence to budget and training guidelines
• Maintain effective client relationships
• Monitor operations to meet quality and service standards

Requirements:
• Age 18 or older with High School Diploma/GED
• Proven experience in managing sizable teams
• Solid accountability for client satisfaction metrics
• Ability to foster a low attrition environment
• Flexibility to work varied hours

Lead the charge in delivering excellence in customer care at Concentrix.
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📌 Associate Site Director at Concentrix (Ontario)
🏢 Concentrix
📍 Ontario