Job Summary
We are seeking an experienced Reconciliation Support Analyst with strong application support, Capital Markets operations, reconciliation, and incident management expertise. The role will provide Level-3 application support, drive issue resolution and root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams.

Key Responsibilities

Provide Level-3 production support for IntelliMatch and Xceptor applications

Monitor reconciliation processes and critical business workflows

Analyze reconciliation exceptions and breaks with business users

Lead discussions during major incidents and production outages

Manage priority incidents, production issues, and reconciliation breaks

Perform root cause analysis and drive permanent issue resolution

Ensure adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI)

Support incident, problem, and change management processes

Coordinate recovery efforts and communicate status updates to stakeholders

Identify opportunities for automation and process improvement

Collaborate with Trade Support, Middle Office, Operations, Finance, Technology, and Business teams

Act as a senior technical escalation point for application and reconciliation issues

Required Qualifications

Strong application production support experience

Experience with Capital Markets operations and reconciliation processes

Hands‑on experience with IntelliMatch and Xceptor

Solid incident, problem, and change management experience

Experience providing Level-3 application support

Strong root cause analysis and troubleshooting skills

Experience managing production outages and priority incidents





Strong stakeholder and client‑facing communication skills

Ability to work effectively across Operations, Finance, Technology, and Business teams

Key Skills
Reconciliation, Capital Markets, IntelliMatch, Xceptor, Production Support, L3 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Trade Support, Middle Office, SLA, KPI, Automation

Job Type: Full Time

Required Skills
Job Type: Full Time

Job Category: IT

Job Description

Job Title: Reconciliation Support Analyst Location: Toronto, Ontario (ON) Work Arrangement: Onsite – 4 Days Job Type: Full Time

Job Summary
We are seeking an experienced Reconciliation Support Analyst with strong application support, Capital Markets operations, reconciliation, and incident management expertise. The role will provide Level-3 application support, drive issue resolution and root cause analysis, support automation initiatives, and collaborate with Operations, Finance, Technology, and Business teams.

Key Responsibilities

Provide Level-3 production support for IntelliMatch and Xceptor applications

Monitor reconciliation processes and critical business workflows

Analyze reconciliation exceptions and breaks with business users

Lead discussions during major incidents and production outages

Manage priority incidents, production issues,



and reconciliation breaks

Perform root cause analysis and drive permanent issue resolution

Ensure adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI)

Support incident, problem, and change management processes

Coordinate recovery efforts and communicate status updates to stakeholdersIdentify opportunities for automation and process improvement

Collaborate with Trade Support, Middle Office, Operations, Finance, Technology, and Business teams

Act as a senior technical escalation point for application and reconciliation issues

Required Qualifications

Strong application production support experience

Experience with Capital Markets operations and reconciliation processes

Hands‑on experience with IntelliMatch and Xceptor

Strong incident, problem, and change management experience

Experience providing Level-3 application support

Strong root cause analysis and troubleshooting skills

Experience managing production outages and priority incidents

Strong stakeholder and client‑facing communication skills

Ability to work effectively across Operations, Finance, Technology, and Business teams

Key Skills
Reconciliation, Capital Markets, IntelliMatch, Xceptor, Production Support, L3 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Trade Support, Middle Office, SLA, KPI, Automation

Job Type: Full Time

Required Skills
Cyber Vulnerability Management Analyst Full Stack Developer ReactJS Lead Developer Senior Email Security Engineer SQL Application Developer Sr. Golang Developer with Kubernetes

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📌 Reconciliation Support Analyst-6 (Ontario)
🏢 Realign
📍 Ontario