Being a HVAC Technical Support technician means putting your passion and expertise to work for both the team and our customers.
As a HVAC Technical Support Technician , you will be responsible for responding to service requests, performing remote troubleshooting, and working closely with service technicians and teh R&D; team to support repair and preventive maintenance activities.
In this role, you will,
Respond to service calls and emails;
Remotely monitor, locate, and diagnose technical issues;
Recommend solutions that best meet customer needs;
Read and interpret drawings and technical documentations;
Enter orders into the internal system and follow up on shilpping confirmations;
Work closely with the R&D; team to resolve technical issues;
Process merchandise returns;
Handle warranty and claim credits.
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📌 HVAC Technical Support Technician (Quebec City)
🏢 Stelpro
📍 Quebec City
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