Lead transformative initiatives at telMAX as Senior Manager of Process Improvement & Transformation. Focus on optimizing cross-departmental functions to elevate customer experience and operational efficiencies. This role involves reporting to the VP of Product Management & Customer Experience.

You will diagnose challenges and implement effective changes that streamline workflows and enhance customer journeys. Your leadership will drive collaboration and accountability across various teams. Key Responsibilities:

- Diagnose and address process inefficiencies across functions
- Design and implement effective customer engagement processes
- Activate cross-functional collaboration to achieve goals
- Establish explicit outcomes and accountability for improvements
- Measure and optimize customer and operational metrics Requirements:
- Track record in leading transformation from start to finish
- Hands-on experience in process improvement methodologies
- Familiarity with telecommunication or similar industries
- Bachelor's degree in Business, Engineering, or relevant field
- Certification in process optimization preferred Your expertise will be essential in improving customer interactions and operational excellence at telMAX.

📌 Senior Process Improvement Role at telMAX (Markham)
🏢 telMAX
📍 Markham