Location: Ottawa, ON (On-site)

Duration: 6 months

Security Clearance: Reliability Status

Language: Bilingual (English and French)

Responsibilities

- Serve as the primary point of contact for employees and visitors requiring workplace-related support and assistance.
- Receive, respond to, and triage inquiries related to workplace services, office facilities, accommodations, and workplace procedures, escalating issues as appropriate.
- Resolve routine workplace issues within established authorities and procedures.
- Monitor workplace amenities, supplies, and shared spaces, and coordinate replenishment or corrective action as required.
- Support day-to-day workplace operations to ensure a positive employee and visitor experience.
- Maintain records, track service requests, and prepare reports on workplace activities, issues, and trends.
- Contribute to workplace readiness initiatives and support the implementation of return-to-work plans, workplace protocols, and space management activities.
- Assist with the administration, troubleshooting, and support of workspace reservation systems.
- Monitor office occupancy levels and maintain workplace utilization records and reports.
- Support workplace-related communications, notifications, and awareness campaigns.
- Coordinate with internal service providers, including Information Technology, Security, Administration, Human Resources, and Communications, to facilitate issue resolution.
- Monitor shared mailboxes and ensure timely response to employee requests.

Qualifications

- Fully bilingual in English and French, with the ability to communicate effectively,



both orally and in writing, in either official language without assistance.
- 5+ years of experience providing customer service, administrative support, or office coordination services.
- Experience responding to inquiries from clients, employees, or the public in a professional setting.
- Experience maintaining records, schedules, databases, trackers, or filing systems.
- Proficiency using Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
- Strong client service, organizational, communication, and problem-solving skills.
- Reliability Status required

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team. OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.

📌 Senior Project Administrator-Workplace Services Coordinator (Ottawa)
🏢 OXARO
📍 Ottawa