Enhance Marsh's IT efficiency as a Senior Analyst in Toronto. Provide crucial support solutions through both onsite and remote channels, ensuring seamless technology operations for multiple locations.
In this role within the Information Technology Support Services team, you will leverage your expertise to assist colleagues in Toronto, Kitchener, London, and Mississauga. You will focus on maintaining a smooth operational environment by addressing technical issues and performing installations and support, even managing after-hours incidents when necessary.
Key Responsibilities:
• Offer support through in-person, chat, and phone
• Assist in setting up and troubleshooting devices
• Support audio-visual technology for user needs
• Retain accurate records for hardware assets
• Participate in training to enhance application knowledge
Requirements:
• Minimum of 2 years in IT support roles
• Robust Windows OS knowledge; macOS is beneficial
• Familiarity with business applications and remote tools
• Strong problem-solving and communication skills
• Experience managing various technical priorities
Your contributions will greatly support the technology infrastructure at Marsh, driving effective solutions.
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📌 Marsh Senior Analyst - IT Support Services (Ontario)
🏢 Marsh
📍 Ontario