Lead transformative initiatives at telMAX as Senior Manager of Process Improvement & Transformation. Focus on optimizing cross-departmental functions to elevate customer experience and operational efficiencies.

This role involves reporting to the VP of Product Management & Customer Experience. You will diagnose challenges and implement effective changes that streamline workflows and enhance customer journeys. Your leadership will drive collaboration and accountability across various teams.

Key Responsibilities:
• Diagnose and address process inefficiencies across functions
• Design and implement effective customer engagement processes
• Activate cross-functional collaboration to achieve goals




• Establish explicit outcomes and accountability for improvements
• Measure and optimize customer and operational metrics

Requirements:
• Track record in leading transformation from start to finish
• Hands-on experience in process improvement methodologies
• Familiarity with telecommunication or similar industries
• Bachelor's degree in Business, Engineering, or relevant field
• Certification in process optimization preferred

Your expertise will be essential in improving customer interactions and operational excellence at telMAX.
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📌 Senior Process Improvement Role at telMAX (Ontario)
🏢 telMAX
📍 Ontario