Step into the Team Lead role at Yamaha Motor Finance Canada, guiding a team to mitigate credit losses in a hybrid work setting. Focus on customer advocacy and collection strategies.

In this position, you will be responsible for training and mentoring your collection team in achieving minimal delinquency outcomes. You’ll engage in escalated collection calls while collaborating with peers to elevate the overall customer experience. You'll also ensure adherence to corporate and regulatory guidelines when identifying potential loss scenarios.

Key Responsibilities:
• Mentor collection team to exceed delinquency targets
• Resolve escalated calls effectively and with urgency
• Optimize collector contact efficiency via a dialer
• Conduct performance reviews and team meetings
• Authorize consumer payment plans and amendments

Requirements:
• College diploma or equivalent qualification
• 3-5 years in a supervisory role for collections
• Bilingual in French and English required
• Proven negotiation and coaching capabilities
• Excellent analytical and communication skills

Lead the charge at Yamaha Motor Finance in enhancing both team performance and customer satisfaction.
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📌 Yamaha Team Lead – Collections Management (Ontario)
🏢 YAMAHA MOTOR CANADA
📍 Ontario