Salary Range: $40,000.00 To $55,000.00 Annually

Patene Building Supplies Limited is a distributor of drywall, steel framing components, insulation, acoustic ceilings, shingles and other building materials for the residential and commercial construction industries. We have thirteen (13) branch locations throughout Ontario & Manitoba to serve our customer base of contractors, builders and retail customers.

We are currently seeking a career-minded individual for the position of Customer Service & Branch Operations for our St. Catharines Branch .

This is a cross-functional position supporting both customer service and the day-to-day operations of the branch. Working closely with the Branch Manager and other members of the branch team , the successful candidate will assist customers, process orders and quotations, coordinate deliveries and support shipping, receiving and yard operations. This role is well suited to someone who enjoys variety, working with customers and being involved in multiple areas of the business.

Responsibilities

Establish and maintain a high level of customer satisfaction and strong rapport with customers

Receive and process customer orders and respond to order inquiries

Prepare quotations, bids and estimates for customers

Provide pricing, product availability and delivery schedule information

Suggest alternate products to meet customer needs and create awareness of new products

Work closely with the Branch Manager and outside sales team to support customer needs and branch objectives

Coordinate with the yard and delivery team to ensure customer orders are completed accurately and on time

Branch Operations

Work closely with the Branch Manager to coordinate daily deliveries, shipping and receiving activities





Monitor completion of daily truck reports and required maintenance of forklifts and trucks

Assist with ensuring the accuracy and securement of materials being loaded and unloaded

Verify incoming and outgoing materials for accuracy and quality

Problem solve missing documents, shipments and delivery issues

Assist the Branch Manager with the coordination of drivers, forklift operators and yard personnel

Help maintain a safe, clean and organized warehouse and yard for efficient movement of products

Perform inventory counts as required

Ensure required incident, accident and WSIB documentation is completed and forwarded to Health & Safety

Participate in and assist with monthly safety meetings

Adhere to company Health & Safety policies and government regulations and assist the Branch Manager in maintaining a safe work workplace

Maintain professional and courteous interactions with employees, customers and suppliers

Qualifications

Completion of high school

1–2 years of experience in customer service, inside sales, shipping and receiving, branch operations or a related role preferred

General knowledge of building supplies and their application is considered an asset

Experience in the building materials industry is considered an asset

Strong organizational, time management and prioritization skills

Strong analytical and problem-solving skills

Detail-oriented with a high level of accuracy

Excellent communication, customer service and computer skills

Ability to balance customer service and operational priorities

Strong work ethic and positive team attitude

This position offers competitive wages, health, dental, life insurance and an RRSP plan upon completion of the applicable waiting periods.

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📌 Customer Service & Branch Operations (Ontario)
🏢 Patene Building Supplies
📍 Ontario