About The Role As an Intermediate Systems Support Analyst, you will play a key role in ensuring the stability, availability, and performance of production applications within a large-scale, complex enterprise setting. You will coordinate support activities, manage incidents, and facilitate communication between technical teams and business stakeholders. This role is essential to maintaining service level agreements (SLAs) and minimizing disruptions to business operations.
Key Responsibilities Coordinate and manage the resolution of production incidents, ensuring timely communication and escalation
Monitor application performance and proactively identify potential issues
Facilitate communication between development, infrastructure, and business teams during incidents and planned maintenance
Manage incident tickets and ensure accurate documentation of issues and resolutions
Track and report on key performance indicators (KPIs) related to application availability and performance
Participate in root cause analysis (RCA) to identify and prevent recurring issues
Coordinate application deployments and releases, ensuring minimal impact to production environments
Maintain and improve support processes and procedures
Act as a point of contact for production support-related inquiries




Requirements Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 5 years of experience in application or production support for large, complex systems
Strong coordination and communication skills with the ability to work across multiple teams
Familiarity with ITIL framework and incident management processes
Ability to work effectively under pressure and prioritize tasks in a fast-paced environment
Solid understanding of application architectures and infrastructure components
Experience with monitoring and alerting tools (e.g., Splunk, Dynatrace, AppDynamics)
Experience with BPM (Business Process Management) platforms is a strong asset
Preferred Skills Experience supporting customer lifecycle management platforms
Exposure to enterprise environments involving DevOps, database administration, and release management
Strong analytical and problem-solving skills
Ability to contribute to continuous improvement initiatives
Benefits Work hours are Monday - Friday, typical 40-hour weeks, onsite up to 5 days a week
Location: Toronto, ON
Type of job: Temporary Contractor
Date candidate required: Immediate
Length of Contract: 12 months with the possibility of extension

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📌 Intermediate Systems Support Analyst (Ontario)
🏢 TV2 Consulting
📍 Ontario