Be part of Granum's mission as a Remote Customer Support Specialist. Assist customers through various inquiries, offering solutions and support tailored to their needs.

Granum is seeking a proactive Customer Support Specialist (T1) to enhance user interaction within its remote team. Your role will involve troubleshooting SaaS product issues, collaborating with cross-functional teams, and applying your technical skills to improve customer satisfaction. This position promises a fulfilling experience that contributes to both personal and qualified growth.

Key Responsibilities:
• Handle tier 1 customer inquiries through diverse channels
• Troubleshoot and resolve technical issues efficiently
• Elevate bugs and product concerns to appropriate teams




• Contribute to enriching the knowledge base content
• Collaborate with team members for improved support

Requirements:
• A bachelor’s degree or equivalent experience
• Proven technical support in a SaaS context
• Quick learner with problem-solving abilities
• Strong communication and organizational skills
• Commitment to providing excellent customer service

Utilize your skills to make a significant impact on Granum's customer support initiatives!
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📌 Granum Remote Customer Support Specialist Role (Quebec City)
🏢 Granum
📍 Quebec City