Elevate your IT career with Giant Tiger as a Bilingual Technical Support Specialist in Ottawa. This role supports Tier 2 operations while enabling a adaptable work environment.

As part of Giant Tiger’s team, you'll focus on resolving urgent technical issues and managing support tickets. Candidates should possess a minimum of three years of Tier 2 support experience and be fluent in both English and French. Strong customer service and troubleshooting skills are a must to navigate this dynamic role effectively.

Key Responsibilities:
• Manage Tier 2 tickets and technical projects from start to finish
• Resolve unfamiliar technical issues through careful investigation
• Support various corporate and store technologies




• Conduct onsite visits for hands-on technical assistance
• Maintain documentation for knowledge sharing within the team

Requirements:
• Degree in Computer Systems Technology or related field
• Bilingual (English/French) communication skills required
• Minimum of 3 years in IT support role
• A+ Certification required
• Proven ability to handle multiple tasks efficiently

Become an integral part of Giant Tiger’s support team and drive positive change in technical service delivery.
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📌 Ottawa Bilingual Technical Support Specialist (Quebec City)
🏢 Tigre Géant
📍 Quebec City