Manager First Place Supportive Housing Number of Openings: 1
Division: Community Support Services
Full/Part Time/Casual: Full Time
Program: First Place Supportive Housing
Regular/Temporary: Regular
Location: Hamilton
Union: Non-union
Hours of Work: Days 8 am-4 pm / 9 am-5pm *Average 75 hours bi-weekly
Posting Date: September 16, 2026
Closing Date: Until Filled
Wages: $31.16 - $57.50 per hour *Dependent on experience
French Language Skill Requirement: N/A
This posting is for a current vacancy.
The Manager – Supportive Housing First Place (M-SHFP) is responsible for the effective delivery of programs within our Community Support Services as related to SJHC’s quality and risk management framework, and for providing program level leadership and guidance to Personal Support Workers, as well as other unionized and non-unionized staff. The M-SHFP ensures excellence in client services, as well as day-to-day operations. The M-SHFP establishes and implements clear practices, protocols and continuous improvement strategies that inspire staff to exceed expectations in client care, promoting an environment of health, well-being, independence and safety for all. The M-SHFP is also accountable for ensuring the provision of consistent high-quality client care, the efficient and effective operation of the Program, and for the alignment of the program goals and objectives to the corporate strategic planning activities. The M-SHFP works to support the Sr. Manager and Sr. Director - SJHC in the successful delivery of the corporate strategic goals and objectives, and in the program models and funding considerations. The M-SHFP works collaboratively with other program staff, various functional management positions and external stakeholders, in order to help ensure the delivery of high-quality client care and to ensure the effective/effective functionality of the program processes.
CORE DUTIES AND RESPONSIBILITIES Management/Operations Managing, or delegating, the recruitment, selection, orientation, training, professional development, coaching, progressive discipline, and formal Performance Management requirements of the program teams
Managing program level union activity in collaboration with Human Resources
Maintaining high levels of staff motivation and commitment to the delivery of the program objectives
Maintaining high levels of teamwork, integrity, and confidentiality among program staff
Evaluating, developing, adjusting, reviewing and implementing program policies, processes and work tools
Coordinating in the development, review and/or approval of policies and procedures at the program level where required
Participating in the review of the annual operating budget of the program
Ensures that services are being delivered within budgetary guidelines
Generating, monitoring, evaluating and/or reporting on various program metrics, trends and data
Suggesting and implementing corrective action plans to support program growth and/or improvement initiatives
Coordinating, or delegating, the program’s vacation approval process and resolving various scheduling conflicts
Ensuring that adequate staffing levels are maintained at all times in order to meet client needs
Managing, or delegating, the master schedules within the program
Responding to inquiries from clients, family members, Care Coordinators, hospitals and/or other stakeholders as it relates to the care provided by SJHC and/or the program specifically
Assisting in the training of staff on new policies, procedures, clinical methods, and other training needs
Where a program has a 24-hour emergency response system,



effectively monitors the use of the response system
Other duties as required
Clinical Conducts assessments to establish client eligibility for support
Manages program admission of appropriate clients to the program, ensuring all paperwork is correct and accurate
Reviewing client’s referrals for compliance to Program parameters, communicating to Care Coordinators clearly where referrals do not meet program parameters
Identifies needs of clients and makes appropriate referrals to other support providers when required
Provides support to clients to enable them to live independently at home and/or in the community and/or other care settings
Acts as a liaison between clients and other community supportive providers
Acts as a liaison between clients in the program and St. Joseph’s Home Care
Ensures client concerns are being addressed and quality of service is appropriate and being maintained
Monitors and evaluates client progress within the service plan and makes adjustments as necessary
Assist clients and staff in effectively adapting to organizational change
Coordinates client’s furnishings and apartment set up requirements as necessary
Ensures all tasks are completed and that clients are receiving appropriate care
Managing challenging client situations in collaboration with various stakeholders including external partners, family, legal supports and the Sr. Manger – SJCH
Sharing after hours Manager On Call responsibilities on a bi-weekly rotating basis with the program Supervisor
Other duties as required
Corporate Assists in the preparation of Key Performance Indicators for internal and external stakeholders (e.g. Ontario Health)
Engages in positive community relationships through events, info sharing or other opportunities
Participating in the SJHC corporate strategic planning at the program level
Monitoring, delivering and reporting on the program specific goals and objectives in alignment with the corporate strategic goals and objectives
Assuming the role of Competent Supervisor as related to Occupational Health and Safety Act
Ensuring staff compliance with policy, procedure, safety and all applicable legislative requirements at all times
Ensuring staff compliance with quality protocols and initiatives, leading the program quality improvement initiatives
Ensuring staff compliance with corporate training requirements (Surge, in-class etc.)
Conducting effective and timely incident investigations (e.g. safety, client, violence, harassment etc.), and/or working in co-operation with others to support incident investigations
Reviewing client risk incidents as related to the program, investigating and following up as needed, actively working to establish pro‑active and reasonable solutions or corrective actions, assessing the impact on clients and staff
Representing the program on various corporate committees, teams or working groups (both internal and external)
Actively promoting and managing the program’s continuous improvement and risk management initiatives
Participating in the review of union contracts in preparation for bargaining, participating in grievance/arbitration/Labour Management meetings, engagement as a member of the Bargaining Team as necessary




Coordinating with the Sr. Director - SJHC in relation to the various program budgets and other financial considerations
Actively and positively promoting SJHC as a quality service provider
Preparing program related statistical information and / or reports on a yearly, monthly, quarterly, or as required/requested basis
Coordinating with and/or representing SJHC with various external stakeholders as required
Other duties as required
CORE COMPENTENCIES Regularly demonstrates our mission, vision and values: Support compassionate care, faith and diversity
Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry

Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to engage in effective problem solving, possess logic and analytical thinking
Skilled at thinking about creative solutions to complex problems
Solid team-based approach to everyday work activities
Superior communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers/direct reports
Ability to demonstrate leadership and mentoring skills, to motivate and help others grow
Strong knowledge of quality outcomes and streaming processes in order to find efficiencies
Strong abilities in program planning, implementation, and evaluation
Proven financial planning and budgetary awareness
Superior organizational and planning skills
Ability to effectively manage frequent and tight deadlines
Proven ability to be detailed oriented
Maintaining on‑going compliance with corporate policies and procedures, health and safety regulations, and relevant external standards
Participating fully in both internal and external training requirements
Participating fully in corporate quality initiatives
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)
QUALIFICATIONS A college diploma in social services and/or related social services work experience, preferred
Previous work experience as a PSW or other clinical care provider, required
Previous experience supervising a large number of employees, required
3-5 years of previous Management experience, preferred
Unionized work environment experience, required
Excellent understanding of MS office software including excel spreadsheets, required
Previous experience working in a community support services model or hospital setting, preferred
Familiar with EMR software, preferred
St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates. If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.

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📌 Manager - First Place Supportive Housing (Ontario)
🏢 St. Joseph’s Home Care
📍 Ontario