DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience.

ACCOUNTABILITIES&EXPECTEDOUTCOMES;

ACCOUNTABILITIES

- UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion.
- Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;
- FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.
- Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions.
- UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction.
- ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX.
- TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX.

EXPECTEDOUTCOMES

- ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions.
- Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.
- Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam.
- Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.
- PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.
- WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork.
- ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.
- CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.
- Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making.
- MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX.
- ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.

LEADERSHIPANDPEOPLE

- Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions.




- Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.
- Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.
- Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.
- Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.
- Seeksandprovidesregularfeedbacktolearnandgrow.
- SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors.
- Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.
- Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.
- Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime.
- Treatseveryworkcolleague,customer,andsupplierwithrespect.
- Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.
- Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions.

HEALTH,SAFETYANDENVIRONMENT

- TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures;
- Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and
- Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.
- ReportHazardsandincidentsinlinewithcompanypolicies.
- ActivelyparticipateinSafetymeetings.
- RaiseQualityAlertsinlinewithcompanypolicies.

RISKANDCOMPLIANCE

- Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork.
- Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork.
- Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork.
- ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork.
- Reportspotentialnon-complianceormisconductthroughappropriatechannels.
- ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeofConduct

QUALIFICATIONS,SKILLS&EXPERIENCE;

Essential

- 6+years'experienceinUX,ProductDesignorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,SaaSorB2Bsoftwareenvironment.
- DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection.
- Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.




- Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer.
- ExperienceworkingcloselywithUIDesigners,ProductManagers,BusinessAnalystsandEngineeringteamstoalignUXstrategywithdelivery.
- Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization.
- EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX.
- Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives.
- Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges.
- Confidenceandprideinyourwork,skills,experienceandexpertise.
- DemonstratesbehaviorsalignedwithIMDEXvalues.

Desirable

- ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferablyCursor,ChatGPT,Claudeorother.
- ExperienceworkingaspartofaScrumagileDevelopmentTeam.
- Willingnesstomentorteammembersinareasofspecialty.
- ExperienceworkingalongsideadedicatedCustomerExperience(CX)function.

IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS

GLOBALGAMECHANGERS

OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX.Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry.
- Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry.
- Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate.
- Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking.
- Weconnectourexpertisetocustomerstoaddvalue.

FOREVERCURIOUS

Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry.
- Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches.;
- Westepupandchallengethestatusquo.
- Wegiveourpeoplethespacetobecuriousandcreate.
- Weareinformedbyindustrytrendstobeopentonewideas.

GOBEYOND

WearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefutureWeachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsanddeliveringgenuinevaluethroughefficientsolutions.
- Wecreategreatcustomerexperiencesateverytouchpoint.
- Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises.
- Weencouragecustomerownershipandinvolvement.
- Wecreatevalueforourcustomersthroughcollaborationandinnovation.

TOGETHERWETHRIVE

WeareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselvesWeharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace.
- Weholdeachotheraccountableandtakeownershipforouractions.
- Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo.
- Werecognizeandacknowledgeeachother’ssuccesses.
- Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments;&acrossborders.;

📌 Senior UX Designer (Calgary)
🏢 Kruxanalytics
📍 Calgary