Manage the dynamics of customer service at Service Durham in Whitby, Ontario, in a 35 hour hybrid position. Lead contact centre operations while enhancing service delivery and customer experience. In this pivotal role, you will direct the contact centre's day-to-day functions, ensuring high performance in service quality and productivity.

The Manager position requires strong leadership in building a culture of continuous improvement among supervisors and teams while meeting customer service expectations. Engagement with operational data will help you navigate and resolve complex service challenges. Key Responsibilities:

- Direct all aspects of contact centre service delivery
- Cultivate leadership and performance in supervisory teams




- Implement and enforce service delivery standards
- Monitor data analytics to drive service improvements
- Facilitate partnerships to enhance cross-departmental delivery Requirements:
- Degree in Business Administration or equivalent
- Extensive background in customer service management
- Highly valued contact centre management experience
- Proficiency in analyzing performance metrics
- Robust communication and confidentiality skills Lead Service Durham in delivering innovative and effective customer service solutions.

📌 Service Durham Manager - Hybrid Role (Whitby)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby