Be a vital part of Jobber's mission as a Product Support Specialist. Deliver exceptional customer service and drive the success of small businesses through effective support and communication. In this role situated within Jobber’s Customer Success team, you will engage with customers in a dynamic contact center environment.

Utilizing various methods like live chat and phone, your expertise will help solve issues and enhance user understanding of our features. You will directly influence how small businesses thrive with technology. Key Responsibilities:

- Provide multi-channel support for customer inquiries
- Troubleshoot issues with system features and workflows
- Achieve high levels of productivity in customer interactions
- Channel customer feedback to product development teams
- Maintain a comprehensive knowledge base of best practices Requirements:
- 1 year of prior experience in a contact centre
- Ability to adapt quickly to current challenges
- Empathy for customer journeys and their needs
- Confident in verbal and written communication
- Strong technological aptitude and typing proficiency Drive customer success and innovation at Jobber as you support small businesses and their transformative journeys.

📌 Specialist in Product Support at Jobber (Toronto)
🏢 Jobber
📍 Toronto