Explore a rewarding position as a Bilingual Technical Support Specialist at Jonas Software, where you'll assist customers in both French and English. This hybrid role offers a chance to solve technical issues while enhancing user satisfaction.

This North

York, Ontario-based position is focused on providing technical assistance to diverse clients. You'll address a range of issues, from configuration errors to application faults, ensuring effective troubleshooting and follow-up. Robust problem-solving and communication skills are essential in this customer-centric role. Key Responsibilities:

- Provide technical support in French and English via various channels
- Troubleshoot customer issues and document outcomes
- Offer educational guidance on product use and functionality
- Escalate unresolved issues in a timely manner
- Follow SLA guidelines for resolution times Requirements:
- Bilingual in French and English
- At least 2 years in technical support roles
- Experience with ticketing tools like Zoho
- Comfortable with basic SQL and Linux environments
- Excellent troubleshooting skills and customer communication Utilize your technical support skills to empower customers at Jonas Software.

📌 Technical Support Specialist - Bilingual (Toronto)
🏢 EWS Group
📍 Toronto