Assess change readiness, stakeholder impact, business process change, and organizational capacity for change. Secure executive alignment and engage impacted business, IT, leadership, and user groups. Develop adoption, communication, training, feedback mechanisms, and sustainment plans aligned to client culture and business rhythm. Define and report value measures such as productivity gains, ROI, cost reduction or avoidance, market share growth, experience improvements, and KPIs met or exceeded. Support ACSM architects and consulting specialists in scope, sizing, pre-sales, and delivery coordination as needed. Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business OR equivalent experience. Master's degree in Anthropology,



Organizational Development, Psychology, Business, or related field, or equivalent work experience. Advanced change management certification preferred, such as Prosci and/or ACMP Master. 10+ years of experience in management consulting, technology implementation, organizational change management, or related fields, including global engagement delivery. Demonstrated ability to communicate effectively with technical and business leaders and work across diverse industries. Robust understanding of how people experience change; Prosci ADKAR experience and Spanish, French, or Portuguese language skills preferred.

📌 Senior Organization Change Manager (Toronto)
🏢 Microsoft
📍 Toronto