Be the driving force behind customer support operations as Vice President in Toronto. This hybrid role is perfect for an experienced leader eager to innovate and enhance service delivery. As the Vice President, you will lead a diverse team and collaborate closely with the CEO.

Your expertise in troubleshooting, customer escalations, and operational rigor will be vital in reshaping the support organization. The role places a strong emphasis on improving processes, incorporating AI tools, and fostering a culture of continuous improvement. Key Responsibilities:

- Oversee executive customer support and relationship building
- Redesign escalation procedures for optimal efficiency
- Maintain high standards in documentation and self-service tools
- Establish comprehensive KPIs and operational metrics
- Drive AI and automation initiatives in workflows Requirements:
- 10+ years in technical support leadership
- Experience with multi-disciplinary technical teams
- Strong background in enterprise software support
- Proven success in customer escalations and communication
- ITIL Foundation certification or higher preferred Join a energetic team focused on elevating the technical support experience and driving scalable growth.

📌 Vice President, Customer Support Operations (Toronto)
🏢 EWS Group
📍 Toronto