Career Contacts is a fractional human resources and recruitment consulting firm, supporting companies throughout Canada and the US.

We provide support with permanent placements, temporary staffing, executive searches, HR consulting, and payroll management. We manage all phases of sourcing, screening, selection, and onboarding and retaining.

Career Contacts is supporting a confidential search for an experienced Director, People & Culture Operations & Employee Experience to join a growing, multi-site organization in the Fraser Valley, BC.

This is a senior People & Culture leadership prospect for someone who excels at building strong HR operations, navigating complex employee relations, and creating consistent, practical people practices across an organization. The successful candidate will play a key role in translating broader People & Culture strategy into scalable programs, processes, systems, and standards that support both employees and leaders.

This role is ideal for a hands-on, solutions-oriented HR leader who is equally comfortable managing complex employee matters, improving HR systems and processes, coaching People & Culture teams and leaders, and using workforce data to identify trends and opportunities for improvement.

Start Date: Immediately

Hours: Monday - Friday

Job Type: Full-time, Permanent

Salary: $150,000 - $170,000 per year

Location: The Fraser Valley, BC

Responsibilities:

- Provide leadership across People & Culture operations, ensuring HR services, programs, policies, and practices are consistent, responsive, and scalable across multiple locations
- Lead complex employee relations matters, including performance, conduct, attendance, conflict, complaints, workplace investigations, and other sensitive employee issues
- Establish and maintain effective case management, documentation, escalation, and employee relations practices
- Develop, review, and implement HR policies, procedures, tools, and governance standards that support compliance and consistent decision-making
- Oversee core employee lifecycle programs, including onboarding, performance processes, recognition, employee listening, and offboarding
- Identify opportunities to improve HR processes, workflows, systems, automation, self-service, and overall service delivery




- Support HRIS optimization, data integrity, reporting, governance, and process documentation
- Provide functional leadership, coaching, and guidance to People & Culture teams across multiple sites
- Coach managers and leaders on employee relations, policy application, performance management, communication, engagement, and people leadership practices
- Monitor workforce metrics including turnover, absenteeism, employee relations trends, engagement, onboarding, performance activity, and HR service levels
- Partner with business leaders on workforce planning and labour capacity requirements to support organizational growth and changing business needs
- Translate workforce data and trends into meaningful insights and practical recommendations for senior leadership
- Identify employee and leader pain points and lead improvements that strengthen the overall employee experience
- Support organizational change through people-impact assessments, communication, transition planning, and change adoption
- Partner cross-functionally with Payroll, Finance, IT, Talent Acquisition, Organizational Development, and business leaders to ensure effective HR service delivery
- Support labour relations and collective agreement interpretation as required

Requirements:

- 10+ years of progressive Human Resources experience, including significant responsibility within employee relations and HR operations leadership
- Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or a related discipline; equivalent education and progressive experience may be considered
- Travel required between multiple provinces
- Demonstrated experience leading people and overseeing HR programs, policies, systems, and process improvements within a complex organization
- Strong experience managing workplace investigations, performance management, conflict resolution, and complex employee relations matters




- Experience with HRIS optimization, HR data governance, workforce metrics, analytics, and executive-level reporting
- Strong working knowledge of applicable employment standards, human rights, privacy, occupational health and safety, and labour requirements
- Proven ability to lead through influence across multiple locations, functions, and organizational levels
- Experience supporting workforce planning, organizational change, and leader adoption within a growing or transforming organization
- Strong critical thinking and problem-solving skills with the ability to balance employee experience, business needs, risk, and long-term organizational impact
- Excellent communication, relationship-building, coaching, and leadership skills
- Experience within manufacturing, logistics, distribution, or a similarly operationally complex environment is preferred
- Labour relations and unionized workplace experience is a strong asset
- CPHR designation is preferred

Application Process:

Please submit your resume in a Word document and let us know why you are the right fit for this opportunity.

Please note that this is a confidential search. Additional information regarding the organization and opportunity will be shared with qualified candidates as they progress through the recruitment process.

Career Contacts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.

We look forward to receiving your application.

Your privacy and confidentiality are of utmost important to us; all applications to Career Contacts are kept confidential. We will not share your personal or professional information with anyone without your prior expressed approval. While we will only be considering qualified applicants for this position, we encourage you to visit our Job Board at www.careercontacts.ca for opportunities that fit your profile.

Pay: $150,000.00-$170,000.00 per year

Education:

- Bachelor's Degree (required)

Experience:

- Human Resources Operations: 9 years (required)
- Employee Relations: 9 years (required)

Willingness to travel:

- 25% (required)

Work Location: In person

📌 Director, People & Culture Operations & Employee Experience (Canada)
🏢 Career Contacts
📍 Canada