Overview
We are seeking a detail-oriented and organized Drayage Dispatch Assistant and CSR to support our logistics operations and CSR within the transportation and supply chain sector. This role involves coordinating freight movements, managing communication with carriers and clients, and ensuring efficient dispatch processes. The ideal candidate will possess strong communication skills, proficiency with transportation management systems, and the ability to handle multiple tasks in a fast-paced environment. This position offers an excellent opportunity for individuals interested in logistics, freight management, and supply chain operations.

Responsibilities

- Assist in scheduling and dispatching drayage trucks using transportation management systems (TMS) such as VI intermodal
- Coordinate freight shipments, ensuring timely pickup and delivery while maintaining compliance with shipping & receiving protocols.
- Enter data accurately into various systems, including shipping details, carrier information, and tracking updates.
- Communicate effectively with carriers, drivers, clients, and internal teams via multi-line phone systems and professional phone etiquette.
- Monitor shipment statuses and provide analysis to optimize dispatch efficiency and resolve any issues that arise during transit.




- Support shipping & receiving operations by maintaining organized records of freight movements and documentation.
- Collaborate with 3PL providers to streamline logistics processes and improve supply chain performance.
- Perform routine analysis of freight data to identify trends or potential delays, contributing to continuous process improvement.

Requirements

- Proven experience with transportation management systems, Drayage work, Container Booking with CP and RV generation with CN
- Strong understanding of supply chain logistics, freight operations, and shipping & receiving procedures.
- Weekend availability as needed
- Must be able to work under pressure
- Excellent data entry skills with high accuracy; proficiency in typing and managing multi-line phone systems.
- Analytical skills to interpret freight data and identify operational improvements.
- Effective communication skills for coordinating with carriers, clients, and internal teams via phone or written correspondence.
- Knowledge of freight industry standards, including shipping documentation and compliance requirements.
- Ability to multitask efficiently in a fast-paced workplace while maintaining attention to detail.

Pay: $50,000.00-$65,000.00 per year

Benefits:

- On-site parking

Work Location: In person

📌 Drayage Dispatch assistant (Canada)
🏢 Carmel Transport International
📍 Canada