Job Description

10378 - Bilingual Customer Service Representative Senior - JOB-37430

Prospective Start Date: 05 Oct 2026
Prospective End Date: 31 Mar 2027
Location: Mississauga
Physical Presence: Remote

Job Description:

We’re looking for a Support Agent to provide front-line customer service and resolve client requests in a fast-paced and continuously changing environment.

Responsibilities:

- Respond to customer requests promptly, accurately, and professionally
- Build and maintain solid client relationships
- Work with internal and external teams to meet customer needs
- Process requests using CRM tools
- Manage and update inventory
- Complete service orders
- Process invoices and billing

Requirements:

- 3+ years of customer service experience
- French/English bilingualism required
- Strong communication, listening, negotiation, and problem-solving skills




- Detail-oriented and highly organized
- Ability to prioritize and multitask
- Adaptable and comfortable with changing priorities
- Self-motivated, accountable, and able to work independently
- Advanced Microsoft Office skills
- Basic accounting knowledge is an asset
- Ability to successfully complete required background checks

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.

Rate / Salary

$25 - $28 per Hour

Sector

Telecom

Category

Not Specified

Skills / Experience

Bilingual

Benefits

Not Specified

Our Reference

JOB-37430

📌 Bilingual Customer Service Representative Senior (Mississauga)
🏢 Infotek Consulting
📍 Mississauga