- Greeting and assisting all customers that enter the service area.
- Addressing customer inquiries in person, through email, or on the phone.
- Engaging with customers and acting as liaison for the service department.
- Contacting customers when additional work is required ensuring that work is authorized.
- Following-up on status of repairs to ensure units will be ready when promised.
- Advising customers of the status of repairs and any delays when required.
- Working with service personnel to provide accurate quotes on costs of repairs.
- Providing work orders to Technicians for scheduling.
- Reviewing all work orders to ensure all Information is accurate and labor times is correctly accounted
- Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
- Performing other duties as assigned.

Work Remotely

- No

Job Types: Full-time, Permanent

Perks:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Weekends as needed

Education:

- Secondary School (preferred)

Experience:

- Service Writer: 2 years (preferred)
- Service Dispatch: 2 years (preferred)

Language:

- Punjabi or Hindi (preferred)

📌 Customer Service Advisor (Canada)
🏢 Thermo King Western
📍 Canada