Responsibilities for this Hybrid role:

- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, accommodating special requests whenever possible
- Provide information about hotel facilities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Assist guests with inquiries, complaints, and requests, ensuring their satisfaction
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

Requirements

- Previous experience in a hotel or hospitality industry is preferred
- Excellent customer service skills with a friendly and positive attitude
- Solid verbal and written communication skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficiency in using phone systems, computers, and other office equipment




- Basic knowledge of computer applications such as Microsoft Office
- Bilingual or multilingual skills are an asset
- Ability to work independently as well as part of a team
- Reliable, organized, and willing to help wherever needed

Additional Responsibilities

- Assist housekeeping staff with daily tasks as needed
- Help with laundry, including washing, drying, folding, and organizing linens and towels
- Assist with preparing rooms and common areas when required
- Be willing to assist with other duties around the Inn as needed
- Maintain a friendly and professional attitude with guests and coworkers

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.

Pay: $20.00-$22.00 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Front Desk Agent (Canada)
🏢 Sandpebbles
📍 Canada