ABOUT THIS ROLE

Dominion Lending Centres (DLC), Canada’s leading national mortgage brokerage networks, is seeking a detail‑oriented and service‑driven professional to join our team as an Access Desk Mortgage Agent.

This role is ideal for someone looking to build or grow a career within the mortgage industry while gaining hands‑on exposure to underwriting, co‑brokerage operations, and lender relations. You will play a key role in supporting DLC’s Access Desk, ensuring mortgage files are accurate, compliant, and efficiently submitted to lender partners.

Working in a fast‑paced, collaborative environment, you will contribute to a culture focused on service excellence, precision, and continuous learning.

WHO WE ARE LOOKING FOR

We are looking for a highly organized, detail‑oriented professional who thrives in a structured, deadline‑driven environment. You bring a strong sense of accountability, professionalism, and urgency to your work.

You are a strong communicator who enjoys supporting mortgage agents and building relationships with lender partners. You take pride in delivering exceptional service and are motivated to grow your expertise in mortgage underwriting and operations.

WHAT YOU WILL DO

Access Desk Operations & File Support

- Assist in the daily operations of the DLC Access Desk, facilitating co‑brokered mortgage applications to lendersand across provinces
- Review mortgage files for completeness, accuracy, and compliance prior to submission
- Support the preparation and submission of mortgage applications to lender partners
- Maintain a strong sense of urgency to ensure timely processing of files

File Preparation & Documentation Review

- Organize and assemble mortgage documentation to ensure completeness and accuracy
- Verify supporting documents such as income and employment confirmations, down payment sources, andproperty appraisals
- Identify missing, inconsistent, or unclear information and work with underwriters to resolve issues





Lender & Agent Support

- Build and maintain positive relationships between DLC and approved lender partners
- Provide exceptional customer service and support to DLC mortgage agents
- Act as a key point of contact for inquiries related to Access Desk submissions

Compliance & Skilled Standards

- Ensure all files meet internal policies and external regulatory requirements
- Maintain strict confidentiality when handling sensitive client information
- Conduct all activities in accordance with ethical mortgage agent standards

Team Collaboration & Efficiency

- Work closely with internal teams to support efficient workflow and service delivery
- Track and prioritize multiple files in a deadline‑driven environment
- Contribute to continuous improvement of Access Desk processes

SKILLS & ATTRIBUTES

Exceptional Organization: Able to manage multiple files simultaneously while maintaining accuracy and prioritizing effectively.

Attention to Detail: Identifies inconsistencies, missing information, and documentation gaps.

Time Management & Urgency: Works efficiently under tight timelines; maintains a strong sense of urgency when processing broker files.

Customer Service Mindset: Provides professional and responsive support to agents and partners.

Strong Communication: Clear written and verbal communication skills.

Problem‑Solving: Anticipates issues, identifies solutions, and proactively addresses challenges.

Team‑Oriented Mindset: Collaborates effectively across departments.

Discretion & Professionalism:



Handles sensitive financial and personal information with confidentiality.

QUALIFICATIONS

Must Have

- Valid mortgage agent or broker licence (FSRA or BCFSA)
- Experience in the mortgage industry (brokerage, lender, or mortgage‑specific administrative support)
- Fluency in English (written and verbal)
- Strong attention to detail and ability to manager multiple priorities
- Excellent communication skills (written and verbal)

Preferred

- Experience with mortgage documentation and underwriting processes
- Familiarity with lender and insurer guidelines
- Experience working in a brokerage or underwriting environment
- Experience in a mortgage brokerage or lending environment
- Experience using Velocity
- Post‑secondary education in business, finance, or a related field preferred

Licensing & Additional Conditions

- Maintain an active mortgage brokerage licence (e.g., FSRA/BCFSA or equivalent), where required
- Licensing and renewal costs may be covered by DLC during employment
- Ability to conduct personal mortgage business is negotiable, provided it does not interfere with employment responsibilities

COMPENSATION & CONDITIONS

- Full-time, permanent position
- Hours: Monday to Friday, 9:00 AM - 5:00 PM (additional hours may be required during peak periods)
- Work environment: Hybrid
- Competitive salary (commensurate with experience)
- Comprehensive benefits package

WHY JOIN DLC

- Canada's premiere mortgage brokerage network
- Collaborative and supportive team environment
- Opportunities for career growth and development
- Exposure to underwriting, lender relations, and brokerage operations

HOW TO APPLY

To apply, please submit your resume and cover letter to [email protected]

Pay: $55,000.00-$60,000.00 per year

Experience:

- mortgage industry: 2 years (required)

Licence/Certification:

- mortgage broker/agent licence with FSRA or BCFSA (required)

Work Location: Hybrid remote in Port Coquitlam, BC V3B 1J6

📌 DLC - Access Desk Mortgage Agent (Canada)
🏢 Dominion Lending Centres
📍 Canada