Position Summary:

Join Ellison Travel & Tours and become part of an award-winning, family-owned travel business that is 100% Canadian owned and operated since 1980. We are looking for an enthusiastic, motivated and professional individual to join our London office team. As an Administrative Assistant, you will be responsible for office operations, administration and reception duties out of our London Hyde Park office, and the first point of contact for our clients.

Full-time, in-office position, in the London office. Driver's license and vehicle required.

Key Responsibilities:

- Reception Backup and Communication: Answering and directing phone calls for multiple lines, maintaining phone systems, schedules, and outgoing messages, Greeting and assisting clients in the office and redirecting/assigning emails.
- Mail and Courier Management: Handling all incoming and outgoing mail, including FedEx and express post shipments, Logging express post and FedEx shipments, Notifying remote staff and agents when mail or packages arrive.
- Office Supplies: Maintaining the functionality of office equipment (printers, photocopiers, postage machine). Ordering and stocking office supplies (stationery, consumables, etc.).
- Office Management and Maintenance: Closely monitor building and parking lot for maintenance needs and assisting to fix any needs, ensuring a secure environment for clients and staff. Pick up and order office supplies.
- Administrative Support: Assisting managers and teams with various tasks as needed. Performing general data entry. Reporting building or maintenance issues to the owner and coordinating assistance if necessary and managing petty cash.
- Public Tours Assistance: Assisting the public tours team with tour binders,



package preparation and express post mail-outs (all Public Tour divisions). Providing support on tour launch days, including reception duties and cash pick up for Public tours.
- Utilize Technology: Improve efficiencies, use a high-level of skill when it comes to utilizing current technology and software, and make recommendations. System support (including our CRM, Internal software, Microsoft SharePoint, etc..) and overall high level of technological literacy.

Skills Required:

- Excellence in customer service and sales
- High level of technological literacy
- Experience in an office setting an asset
- Strong organizational skills and attention to accuracy, detail and compliance
- A growth mindset with eagerness to learn
- Ability to work well in a fast-paced environment
- Passion for travel
- Experience in travel or TICO certification an asset
- High level of integrity, sense of accountability, and professionalism

Why Ellison Travel & Tours?

- Award winning, family-run business
- 100% Canadian owned and operated
- Health and Travel benefits

You must be legally eligible to work in Canada to apply. Ellison Travel & Tours will accommodate individual accessibility needs throughout the hiring process. We ask that applicants make their needs known when first contacted by our recruitment team.

This is an open postion.

Ellison Travel & Tours does not use AI to screen candidates.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off

Experience:

- Administrative: 2 years (required)

Licence/Certification:

- Class G Licence (required)

Location:

- London, ON (required)

Work Location: In person

📌 Administrative Assistant (London)
🏢 Ellison Travel & Tours
📍 London