Job Summary
We are seeking a friendly and professional Beauty & Guest Service Agent to provide exceptional customer service at our establishment. The ideal candidate will be responsible for creating a welcoming environment, assisting guests with their needs, and ensuring a smooth experience from check-in to check-out. This role requires excellent communication skills, multitasking abilities, and a strong focus on customer satisfaction. The ideal candidate must be able to perform facial waxing, multi-task and handle our Front Of House.

Duties

- Greet guests warmly and assist with check-in/check-out procedures using POS systems
- Handle cash transactions accurately and manage cashiering duties
- Provide information about services, amenities, and local attractions to enhance guest experience
- Upsell products and services to maximize revenue opportunities through effective sales techniques
- Conduct product demos and makeup applications for events such as grad, bridal, wedding or special occasions including false lashes
- Working our walk-in brow bar for facial waxing and tinting services
- Assist with merchandising displays and ensure the lobby area is tidy and inviting
- Manage time efficiently to handle multiple guest requests simultaneously while maintaining high service standards
- Support with retail sales activities, including product recommendations and inventory management




- Communicate effectively with team members to coordinate tasks and ensure seamless service delivery
- Ear & Nose piercing (training on site available)

Requirements

- Previous experience in customer service, retail sales, cashiering, or front desk roles is preferred
- Strong communication skills in English
- A waxing/tinting background with certification
- Proficiency with POS systems and basic math skills for handling transactions accurately
- Excellent organizational skills and attention to detail for managing reservations and merchandising displays
- Ability to perform makeup applications or product demos confidently
- Demonstrated ability to upsell products or services in a friendly manner to enhance guest experience and to meet studio goals
- Effective time management skills to prioritize tasks in a quick-paced environment
- Professional appearance and positive attitude focused on delivering outstanding customer service
- Flexibility to work varied shifts as needed; punctuality is essential
- Complete daily opening/closing shift tasks, must be able to lift 25lbs
- Must be available to work Tuesday-Saturday 845am-615pm with a 1 hour lunch break

Job Type: Full-time

Pay: $16.00-$17.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Tell us about your waxing and makeup experience

Education:

- Secondary School (preferred)

Work Location: In person

📌 Beauty & Guest Services Specialist (Grande Prairie)
🏢 Merle Norman & InSPArations Day
📍 Grande Prairie