ABOUT US

We make Toronto smile!

City Dental Toronto is a rapidly growing dental group with numerous dental practices in downtown Toronto.

Our amazing team of dentists, hygienists, administrators and auxiliary staff deliver the highest quality of care to thousands of patients in downtown Toronto. Our people provide our patients with the highest level of care through innovation, technology and a commitment to superior patient experience.

Position: Senior Dental Administrator/ Treatment Co-ordinator

We are looking for a full-time Senior Dental Administrator/ Treatment Co-ordinator to join our growing team! In this role, you will be responsible for administering the day-to-day activities of the practice, including: welcoming patients, answering inquiries about dental services, managing the daily schedule, processing insurance claims and other administrative duties to ensure the smooth running of the office. Our ideal candidate is an ambitious, self-starter who is organized and energetic with a patient-focused attitude.

Responsibilities:

- Welcome patients to the practice and assist with their needs
- Answer incoming calls and assist with inquiries in a timely manner
- Schedule and confirming initial/recurring patient appointments
- Optimize the appointment schedule to ensure the day is full, with limited gaps, ensuring efficient use of both Dentist and Hygienist(s) time
- Oversee patient relations and handle questions and complaints with professionalism
- Ensuring patient acceptance of treatment plans by answering questions and creating value for the proposed dental treatment
- Liaise with insurance providers for billing, breakdowns, predeterminations and payment reconciliations - being prepared to effectively educate patients on the insurance process
- Assist in the resolution of issues with third-party payers




- Manage and maintain patient records in compliance with practice policies
- Monitor inventory and order dental office supplies as needed
- Other ad hoc administrative duties as required

Qualifications:

- 1+ years of experience in a customer service or receptionist role, dental administration or health care experience is highly preferred
- Knowledge of dental practice management software is preferred, experience with Tracker is considered an asset
- Knowledge of dental practice processes and workflows (scheduling, financial and treatment coordination) is preferred
- Outstanding communication skills – you have an energetic and outgoing personality with a passion for helping those around you
- Exceptional organizational skills and strong attention to detail
- Comfortable working with computers and technology – we are paperless!
- Solid problem-solving skills and comfortable working with autonomy
- Effective interpersonal skills and a professional and positive demeanor under varying stress levels

If this sounds like you, please submit your cover letter and resume outlining why you think you’d be a great fit for this role!

We thank all applicants for their interest, however only those candidates who are selected to proceed in the hiring process will be contacted.

City Dental Toronto is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, family status or on any legally protected grounds.

Job Types: Full-time, Permanent

Expected hours: 35 – 44 per week

Benefits:

- Dental care
- Employee assistance program
- Store discount

Schedule:

- Evening shift
- Weekends as needed

Experience:

- Dental administrative administrative: 2 years (required)

Work Location: In person

📌 Senior Dental Administrator/ Treatment Co-ordinator (Toronto)
🏢 City Dental Toronto
📍 Toronto