Are you an outgoing customer service skilled who loves people and thrives in a fast-paced workplace?

If so, we’d love to hear from you!

Our busy veterinary hospital is looking for a Client Care Representative to join our team. This is a dynamic, fast-paced role where no two days are the same. Our ideal candidate enjoys being part of a team, takes initiative, works efficiently, and can confidently manage a high volume of competing priorities without becoming easily overwhelmed.

What You'll Be Doing

As one of the first points of contact for our clients and their pets, you'll play an important role in creating a positive and supportive experience. Your day may include:

- Scheduling and managing appointments
- Answering a high volume of phone calls, emails, and client inquiries
- Greeting and assisting clients in person
- Responding to questions and helping clients navigate their pet's care
- Troubleshooting and resolving concerns with confidence, professionalism, and empathy
- Managing multiple priorities while maintaining accuracy and efficiency
- Working closely with veterinarians, technicians, and the Client Care team to keep the day running smoothly
- Maintaining accurate client and patient records
- Taking initiative to identify problems and help find solutions
- Providing exceptional customer service, even during busy or stressful situations

We're Looking for Someone Who:

- Loves working with people and has a genuine passion for providing exceptional customer service
- Thrives in a fast-paced environment
- Is highly reliable, accountable, and dependable
- Has a high capacity for multitasking and can effectively prioritize when many things are happening at once
- Remains calm, positive, and professional under pressure




- Doesn't get easily overwhelmed by a busy setting or changing priorities
- Takes initiative and looks for ways to help without always needing to be asked
- Works efficiently and contributes positively in a team environment
- Is confident troubleshooting and resolving challenging or stressful situations
- Communicates clearly, professionally, and positively with the public and team members
- Is highly proficient with computers
- Is organized, adaptable, and able to maintain accuracy while working quickly
- Brings a positive attitude, strong work ethic, and willingness to jump in wherever needed

Qualifications

- Previous customer service experience in a fast-paced environment is required
- Previous experience in a veterinary clinic, medical office, or other busy service-based environment is an asset
- MOA certification or previous veterinary/medical office experience is preferred
- Strong computer skills and the ability to quickly learn new programs and systems
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution skills

Please note: Our hospital is open 6 days per week, and Saturday shifts may be part of your regular schedule.

If you're someone who loves being busy, enjoys helping people, excels at multitasking, and wants to be part of a supportive and hardworking team, we'd love to hear from you!

Job Type: Full-time

Pay: $21.00-$28.00 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- In office parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Experience:

- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Veterinary Client Care Representative (Victoria)
🏢 McKenzie Veterinary Services
📍 Victoria