Mountain Physiotherapy, Sports & Orthopaedics is hiring Front Desk Receptionists / Clinic Administrators to join our team in Surrey.

We are a modern multidisciplinary rehabilitation clinic focused on physiotherapy, massage therapy, kinesiology, acupuncture, sports injuries, orthopaedics, and active rehabilitation.

We are looking for dependable, organized, and personable individuals who can help create a smooth experience for both patients and clinicians from the moment a patient contacts the clinic to the completion of their care.

Both full-time and part-time opportunities are available.

What You’ll Be Doing

You will be one of the main points of contact for our patients and will help keep the clinic running efficiently day to day.

Responsibilities include:

- Welcoming patients and managing the front desk
- Booking and coordinating appointments using JaneApp
- Answering phone calls, emails, and patient questions
- Processing payments and maintaining accurate patient accounts
- Direct billing extended health insurance plans
- Assisting with ICBC, WorkSafeBC, MSP, and other third-party billing
- Tracking treatment approvals and communicating coverage information when required
- Supporting clinicians with scheduling and administrative needs
- Maintaining accurate and confidential patient information
- Completing clinic opening and closing procedures
- Keeping reception and shared clinic areas organized and professional
- Assisting with general clinic operations as needed

Who We’re Looking For

The ideal candidate is someone who is:

- Friendly, professional, and comfortable communicating with patients
- Highly organized and detail-oriented
- Able to manage multiple tasks without losing track of important details
- Comfortable working independently as well as part of a team
- Reliable and punctual
- Confident using computers, email,



and online software
- Able to stay calm and professional in a busy clinic environment

Previous healthcare or administrative experience is preferred but not required for the right candidate.

Experience with the following is considered an asset:

- JaneApp
- Medical or rehabilitation clinic administration
- Extended health direct billing
- TELUS Health / eClaims
- ICBC
- WorkSafeBC
- MSP
- Physiotherapy, chiropractic, massage therapy, or multidisciplinary clinic environments

What Mountain Offers

- A newly built, modern multidisciplinary clinic
- Full-time and part-time opportunities
- Training on clinic systems and billing processes
- A team-oriented and professional team environment
- On-site parking
- Staff discounts on clinic services
- Opportunity to take on greater responsibility as the clinic grows
- Potential advancement into senior administrative or clinic management roles

Availability

We are looking for candidates with flexible availability across mornings, evenings, and weekends.

Clinic Hours:

Monday to Friday: 7:30 AM–8:30 PM
Saturday and Sunday: 8:00 AM–4:00 PM

Compensation

Starting at $20.00 per hour.

Compensation may increase depending on previous clinic experience, JaneApp knowledge, billing experience, and overall qualifications.

Job Types: Full-time, Part time

Location

Mountain Physiotherapy, Sports & Orthopaedics
103 – 6846 King George Blvd
Surrey, BC V3W 4Z9

How to Apply

Please submit your resume along with your general availability.

If you have previous experience with JaneApp, ICBC, WorkSafeBC, MSP, extended health billing, or another rehabilitation clinic, please include that in your application.

We appreciate all applications and will contact candidates selected for an interview.

Pay: From $20.00 per hour

Benefits:

- Company events
- On-site parking
- Paid time off

Work Location: In person

📌 Front Desk Receptionist / Clinic Administrator (Canada)
🏢 Mountain Physiotherapy, Sports & Orthopaedics
📍 Canada