Customer Service Specialist – Medical Supplies & Clinical Fittings

About Us

Med Supplies and Fit Essentials are leaders in home healthcare solutions, focused on improving quality of life through the right products, the right guidance, and the right care.

We don’t just sell products—we help people regain independence, recover with dignity, and live better. From mobility equipment to specialized fittings like compression therapy and mastectomy care, our work directly impacts people’s daily lives.

Our Culture

We are built on service, accountability, and real human connection.

This is not a passive retail role. Every interaction matters. Every recommendation carries responsibility. We expect our team to operate with professionalism, empathy, and precision—because our customers depend on it.

About You

You’re not just “friendly”—you’re competent under pressure.

You:

- Take ownership of problems and solve them fast
- Can handle sensitive healthcare situations with professionalism
- Pay attention to detail (because mistakes here actually matter)
- Are comfortable learning technical products and applying that knowledge in real scenarios

If you’re looking for an easy retail job, this isn’t it.
If you want a role where you actually build expertise and make impact, keep reading.

Position Overview

As a Customer Service Specialist, you will be the front line of both Med Supplies and Fit Essentials locations, supporting customers with medical supply needs and specialized fittings.

This role combines:

- Customer service
- Product expertise
- Clinical-style fittings
- Operational execution

You will work directly with clients requiring:

- Compression stockings (measurement & fitting)
- Mastectomy bras and breast forms (sensitive, precise fittings)
- General home healthcare products
- Mobility and daily living aids

Key Responsibilities

1. Customer Care & Sales Execution

- Provide professional, empathetic service to all clients




- Understand needs quickly and recommend appropriate solutions
- Handle sensitive situations (post-surgery, chronic conditions) with care
- Identify opportunities for upselling and cross-selling where appropriate

2. Clinical Product Knowledge & Fittings

- Measure and fit clients for:
- Compression stockings (15–30 mmHg and above)
- Mastectomy bras and breast forms
- Educate clients on:
- Proper usage
- Fit accuracy
- Care and maintenance
- Build deep knowledge across:
- Mobility aids
- Orthopedic supports
- Incontinence and daily living products

3. Store Operations & Coordination

- Process orders, payments, and returns accurately
- Manage backorders and customer follow-ups
- Coordinate with:
- Therapists and healthcare professionals
- Vendors and reps for product support
- Maintain accurate records in POS and internal systems

4. Inventory & Merchandising

- Keep the store clean, organized, and fully stocked
- Maintain professional product displays
- Participate in inventory counts and stock control

5. Team Collaboration

- Work closely with team members across both locations
- Support smooth daily operations
- Communicate effectively to avoid service gaps

Qualifications

- Experience in medical supplies, healthcare, retail, or clinic setting preferred
- Strong communication and customer handling skills
- Ability to learn and apply technical product knowledge quickly
- Comfortable performing hands-on fittings with clients
- Experience with POS systems (Lightspeed preferred) and Microsoft Office
- Strong attention to detail and organizational skills
- Bilingual is an asset

Working Conditions

- Work across Med Supplies and/or Fit Essentials locations
- May include weekend shifts
- Quick-paced, service-driven environment

Physical Requirements

- Lift up to 30 lbs
- Stand and move for extended periods
- Bend, reach, and assist clients during fittings
- Maintain fine motor skills for measurements and documentation

Job Type: Full-time

Pay: $19.00-$26.98 per hour

Expected hours: 38 per week

Benefits:

- Extended health care

Work Location: In person

📌 Customer Service Specialist (Edmonton)
🏢 Med Supplies
📍 Edmonton